TERMS AND CONDITIONS

1. At the quotation stage there are many design choices and options to choose from. We do our best to ensure that each option is entered correctly and accurately, but mistakes do happen. It is the customer's responsibility to carry out a final check of each item to ensure that the product is ordered exactly as required. Warren Window will manufacture the product exactly as shown on the P.I. and drawing.

2. Warren Window pride themselves on getting your order right the first time. On customer approval the order will be released for production. No changes will be accepted after 48 hours of this order being placed. We will not be responsible if the above units differ from the plans.

3. These are custom made products so there are NO REFUNDS, EXCHANGES OR RETURNS. ALL SALES ARE FINAL. Once approved, products cannot be modified, changed or cancelled.

4. PAYMENT TERMS: NO INSTALLATION:
A 50% deposit is required at the time of ordering with the balance due prior to shipment. If a credit card is used for any part of the payment, a merchant fee of 5% will be applied to the payment amount.

PAYMENT TERMS: INSTALLATION
A deposit of 50% of the cost of materials is due at the time of ordering. The balance of the materials is payable before despatch. And 1/2 of the labour cost is collected at the start of the project. The balance of the labour costs and any other job related expenses not included in the original agreement will be collected at the completion of the project.

5. All products will be well packed according to the customer's requirement and shipping type. They will be shipped or trucked to the warehouse or project site in fumigation-free wooden crates or full containers（20GP/40HQ）. All obligations are defined and clarified according to Incoterms 2020. CIF (Cost, Insurance and Freight) and DDP (Delivered Duty Paid) are widely used Incoterms in international trade. Please be aware that:

a. All storage costs must be paid by the customer. (Most warehouses charge by the day. Please collect the goods as soon as possible when you receive the notice from the carrier)
b. Customers need to prepare and complete the unloading work from the lorry or container and hire forklift trucks or manpower in advance. All costs will be paid by the customer.
c. Customs inspections are done every day. This is an inspection carried out by the customs authorities to verify the accuracy of the information declared to the customs authorities; they are selected at random. The chances of your goods being selected for Customs examination are very low. However, if your goods are selected for examination, you will be responsible for the costs incurred as a result of the examination. The exact amount is subject to the carrier's invoice.
d. It is the responsibility of the person signing this quotation to ensure that the address you provide can accommodate the 40HQ truck. Our standard policy is to use 40HQ trucks and the goods will be delivered to your named address. However, if your named address doesn't allow the 40HQ truck to enter for delivery, we will unload it nearby. Please arrange the rest of the journey yourself. Or you can contact the trucking company to reschedule the small truck delivery for another day, at the customer's expense. The exact cost is subject to the trucking company.
e. A second delivery will be exchanged, no exceptions.

NOTE: All orders are well packed, protected and inspected before dispatch. Damage is a low probability event. However, we take out insurance on every order to cover the unexpected. In the event of damage, please sign for it first, then take photos for evidence and send them to us within 24 hours. We will contact the insurance company to arrange compensation. Claims for damaged, defective or missing products will only be considered if and when we are notified within 24 hours of the customer receiving the order. This includes boxed shipments.

Incorrectly installed products are not covered under warranty or the responsibility of Warren Windows.


By signing below, I release this order and agree to the above terms and conditions.
X_________________________________________
DATE ____________________________________